Pekin Insurance

My team and I worked with Pekin insurance in our User Research class to make mockups for online billing and their dashboard. The purpose of this project was to give us real world experience with working with clients. Every couple weeks we would have client meetings with pekin to discuss the progress of our designs and findings. We started this project in January 2020 and in March we switched to fully remote in light of the pandemic.
Our Process
Personas and Journey Map

Personas are to show a typical user for the application and what goals they might have. A journey map shows how a user feels and what they experience while navigating the app.
Survey Questions and Results

We asked a typical user base some questions to know what features and functions they would want.
Flow Charts

Flow charts show typical paths users would take while using the app, We made two  different scenarios.
User Testing Scripts and Method

We had people test out the prototype and gave them different tasks to accomplish. The images show the tasks they were given based on different situations. This helps to show if the app is easy to navigate.
Final Mockups 
We created these mockups and prototyped using Figma. Pekin insurance provided us with their design guides and let us experiment with color, designs, and layouts. In our mockups you can see we strayed away from the companies red and experienced with blues. We thought it gave it a fresh and bright look. We used google forms to do user surveys in order to find out what users expected to see on the app. We did remote user testing using Zoom or Skype to record the sessions.We utilized Microsoft teams to meet with the client after we went remote.
Prototype below
Click top right corner to enlarge

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